Refund Policy
Effective Date: 26 October 2025 | Last Updated: 26 October 2025
1. Overview
We value your satisfaction and aim to provide a transparent refund process. This Refund Policy applies to all digital products and subscriptions purchased through our website signals.preferforex.com (“Website”) and processed by our authorized payment partner, ---.
2. Eligibility for Refunds
- Refund requests for one-time digital products must be submitted within 14 days of purchase, provided the product has not been fully accessed, used, or downloaded.
- Subscription plans may be cancelled at any time; however, payments already processed for the current billing period are generally non-refundable.
- Refunds may be refused if there is evidence of misuse, breach of our Terms of Service, or fraudulent activity.
3. How to Request a Refund
- Submit a refund request by contacting us at support@preferforex.com within the eligibility window.
- Include your order details — registered email, order number, and date of purchase — for verification.
- If approved, refunds will be processed using the original payment method within 14 business days.
4. Non-Refundable Items
- Digital products or subscriptions that have been fully accessed, used, or downloaded.
- Time elapsed on active subscription periods after payment.
- Transaction fees, payment gateway charges, or applicable taxes (the base product price may still be refundable where eligible).
5. Currency, Taxes, and Exchange Rates
Refunds are issued in the original payment currency. Variations in refunded amounts may occur due to currency exchange rates, local taxes, or financial institution fees beyond our control.
6. Contact
For refund requests or related inquiries, please contact:
PreferForex Global
Email: support@preferforex.com